Frequently Asked Questions

Everything you need to know about your Simabrand beauty experience.

Are Simabrand products cruelty-free?

Yes, we are committed to ethical beauty. All Simabrand products are 100% cruelty-free and never tested on animals at any stage of production.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but typically arrive within 10-14 business days.

What is your return policy for opened items?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Do you offer samples with every order?

Yes! Every Simabrand order includes two complimentary deluxe samples so you can discover your next favorite beauty essential.