Returns & Exchanges

At Simabrand, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return window for unopened and unused products.

1

Initiate Your Request

Log into your Simabrand account or visit our online returns portal with your order number and email address to start the process.

2

Pack Your Items

Carefully place the unused beauty products in their original packaging to ensure they are protected during transit.

3

Ship It Back

Print your prepaid shipping label provided by our portal and drop off the package at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing